Malaa Financial Kiosk System

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Gallery

01 — Gallery1 still

A visitor on a video call with customer service at a Mala’a self-service kiosk

02 — Impact

2Central Bank of Oman branches — Salalah and Sohar

Instantcredit reports from Civil ID or CR plus an OTP

03 — Overview

Government kiosk platform developed for the Central Bank of Oman. The system allows users to request credit reports through self-service kiosks, with integrated ECR payment terminals and remote call center support using Cisco Webex.

04 — Build

Self-service credit-report requests for the Central Bank of Oman
ECR payment terminals driven directly from the kiosk
Secure live video call to Mala’a customer service, built into the kiosk flow

05 — Stack

FlutterECRKIOSKCISCO WebX

06 — Sources

Mala’a installs its self-service kiosks at Central Bank of Oman branchesOman Credit and Financial Information Center (Mala’a) · 27 Jul 2025 Mala’a Launches Interactive Call Center Service to Enhance Customer ExperienceOman Credit and Financial Information Center (Mala’a) · 27 Jul 2025